Terms and Conditions

Last Updated: 24/02/2025

1. Introduction

Welcome to StreamlineXpert Ltd (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our website https://streamlinexpert.co.uk/ (the “Site”) and any services provided by us (collectively, the “Services”). By accessing or using the Site and Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Site or Services.

2. Definitions

    • User/You: Any person or entity accessing or using the Site and Services.
    • Content: Any text, images, audio, video, or other material displayed or made available through our Site and Services.
    • Intellectual Property: All trademarks, service marks, logos, trade names, copyrights, patents, and any other proprietary rights.
    • B2C (Business-to-Consumer): Services provided directly by us to individual customers.
    • B2B (Business-to-Business): Services provided by us to registered businesses, which then offer these services to their end users.
    • Account: A unique account created for You to access our Services.
    • Subscription: A recurring service plan offered by us to Users, subject to payment terms and conditions outlined herein.

3. Use of the Site and Services

3.1. Access and Use
    • You agree to use our Site and Services only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Site.
    • You are responsible for maintaining the confidentiality of any account information (such as username and password) and for all activities that occur under your account.
    • You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

3.2. Acceptable Use
You shall not:
    • Use the Site or Services to post or transmit any material that is defamatory, abusive, obscene, or otherwise objectionable.
    • Attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site.
    • Introduce viruses, malware, or other harmful code or content into the Site.
    • Engage in any activity that interferes with or disrupts the proper functioning of the Site or Services.
    • Use automated systems or software to extract data from the Site without our explicit permission.

4. Intellectual Property Rights

4.1. Ownership
All Content, design, graphics, and intellectual property on the Site and provided through our Services are owned by StreamlineXpert Ltd or its licensors. These rights are protected by copyright, trademark, and other intellectual property laws.
You may not use, reproduce, modify, or distribute any Content from the Site without our express written consent, except as expressly permitted under these Terms.

4.2. User-Generated Content
By submitting any Content (e.g., feedback, comments, or suggestions) to us, you grant StreamlineXpert Ltd a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, and display such Content for any purpose, including for marketing and promotional activities.
You retain ownership of any intellectual property rights that you hold in the Content you submit, but you are responsible for ensuring that you have all necessary rights to grant the above license.

5. Disclaimers

5.1. No Warranty
The Site and Services are provided on an “as is” and “as available” basis without any warranties of any kind, whether express or implied. We expressly disclaim all warranties, including but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.

5.2. Limitation of Liability
To the maximum extent permitted by applicable law, StreamlineXpert Ltd shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

    • Your access to or use of, or inability to access or use, the Site or Services;
    • Any conduct or Content of any third party on the Site;
    • Unauthorized access, use, or alteration of your transmissions or Content;
    • Any other matter related to the Site or Services.

6. Indemnification

You agree to indemnify, defend, and hold harmless StreamlineXpert Ltd, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way connected with:

    • Your access to or use of the Site or Services;
    • Your violation of these Terms;
    • Your violation of any rights of another.

7. Account Termination

We reserve the right to suspend or terminate your access to the Site and Services, without notice, for conduct that we believe violates these Terms or is harmful to other users of the Site or our business interests. Upon termination, your right to use the Site and Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

8. Dispute Resolution

8.1. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of laws principles.

8.2. Arbitration and Mediation
In the event of any dispute arising out of or relating to these Terms or the Site, you agree that any such dispute shall be resolved first through informal negotiations between the parties. If resolution is not reached within 30 days, the dispute will be submitted to binding arbitration in accordance with the rules of a recognized arbitration association. The arbitrator’s decision shall be final and binding.

8.3. Jurisdiction
You agree to submit to the personal jurisdiction of the courts located in England and Wales for any actions for which arbitration is not available or for which injunctive relief is sought.

9. Changes to the Terms

We reserve the right to update or modify these Terms at any time. We will notify you of any changes by posting the new Terms on the Site with an updated “Last Updated” date. Your continued use of the Site and Services after any such changes constitutes your acceptance of the new Terms.

10. Privacy Policy and Cookies

10.1. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and safeguard your personal data.

10.2. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your experience, provide personalized content, and analyze site traffic. Cookies help us understand how you interact with our Services, allowing us to improve functionality and user experience. By using our Site, you consent to our use of these technologies. For more details, please refer to our Cookie Policy.

11. Payment Terms for B2C Subscriptions

11.1. Subscription Services
For any subscription-based services offered to consumers, all fees will be clearly communicated and are subject to change with prior notice. Subscription fees are billed in advance on a recurring basis as specified at the time of subscription.

11.2. Refunds and Cancellations
Refund policies for subscription services are structured to protect our business interests. In general:
    • Refunds will not be provided for partial subscription periods.
    • Cancellations may result in a pro-rata charge or a cancellation fee as specified at the time of subscription.
    • You may cancel your subscription at any time through your account settings or by contacting our support team.

11.3. Modification of Fees
We reserve the right to modify subscription fees upon reasonable notice to you. Continued use of the subscription service following any fee modification constitutes acceptance of the revised fees.

11.4. Payment Security
All payments are processed securely by our trusted payment providers. By providing your payment details, you authorize us to charge the applicable fees to your designated payment method in accordance with the payment schedule.

12. User Accounts and Responsibilities

12.1. Account Creation
To access certain features of the Services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate.

12.2. Account Security
You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other security breaches.

13. Miscellaneous

13.1. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

13.2. Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of StreamlineXpert Ltd.

13.3. Entire Agreement
These Terms constitute the entire agreement between you and StreamlineXpert Ltd regarding your use of the Site and Services and supersede all prior agreements, understandings, and representations.

14. Contact Information
If you have any questions about these Terms, please contact us at:

StreamlineXpert Ltd
Suite A - 82 James Carter Road
Mildenhall IP28 7DE
Email: info@streamlinexpert.co.uk