Privacy Policy

Effective Date: 30/10/2024


1. Introduction

StreamlineXpert Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and share information about you when you use our web applications (collectively, the “Services”). It outlines your rights in relation to that information and how contacts us regarding any inquiries.


Contact Information:


2. Types of Data We Collect

We may collect the following types of data:


Personal Data:

    • Names
    • Email addresses
    • Phone numbers
    • Payment information (if applicable)
    • Addresses
    • User profiles and preferences


Non-Personal Data:

    • Browser type and version
    • Time zone setting
    • Browser plug-in types and versions
    • Operating system and platform
    • Information about your visit, including the full Uniform Resource Locators (URLs), clickstream to, through, and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information, and methods used to browse away from the page.


Sensitive Data:

  • We do not intentionally collect sensitive personal data unless necessary for the purposes of our services (e.g., health data).


3. Purpose of Data Collection

We collect and use your information for the following purposes:


    • To provide, maintain, and improve our Services.
    • To process transactions and send you related information.
    • To communicate with you, including customer support.
    • To send you technical notices, updates, security alerts, and support messages.
    • To analyze usage of our Services to improve user experience.
    • To operate our Services and prevent fraudulent activities.
    • To comply with legal obligations.
    • To send promotional materials (with your consent).


4. Data Sharing

We may share your information with third parties under the following circumstances:


    • With service providers and partners who assist us in providing and enhancing our Services.
    • To comply with legal obligations or respond to valid legal requests.
    • In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
    • To protect the rights and safety of our company, users, or others.


5. User Rights

You have the following rights regarding your personal data:


    • The right to access your data.
    • The right to rectification (correcting your data).
    • The right to erasure (the right to be forgotten).
    • The right to restrict processing of your data.
    • The right to data portability.
    • The right to withdraw consent at any time where we rely on your consent to process your data.
    • The right to complain to a supervisory authority.


6. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this policy. In general, we consider it best practice to keep your personal information for a period of up to 1 year after your last interaction with us, or as required by applicable laws.


7. Security Measures

We implement a variety of security measures to protect your personal data. These include:


    • Data encryption during transmission using Secure Socket Layer (SSL) technology.
    • Regular security assessments and testing of our systems.
    • Access control measures ensuring only authorized personnel can access personal data.
    • Employee training on data protection principles.


8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our Services and store certain information. You can set your browser to refuse all cookies, or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services. For analytics, we use services such as PostHog.


9. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by email and/or by placing a prominent notice on our website prior to the change becoming effective.


10. Jurisdiction

This Privacy Policy is governed by the laws of the United Kingdom. Any disputes related to this policy will be handled in accordance with UK law.